Garage Door Repair in Dunlap, IL

John Kastelein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am an 87 yr old man who has always been a do-it-yourselfer. But when our garage door malfunctioned recently, I decided to engage Precision Door to do the repair. Your repair man arrived on schedule, but he soon started making statements about the current condition of the door which I knew to be untrue. I realized that he was blatantly lying or ignorant of how to fix the door. He gave us quotes for extensive new parts costing a couple thousand dollars which I knew to be a big rip off. Since then, I got the manual out and fixed it myself, no new parts needed. Once I read the manual and understood what needed to be done, I fixed it in less than an hour. I will give you the benefit of the doubt and think he was a "bad apple" and doesn't represent the values of your company. He either needs some extensive training or needs to be let go. I certainly hope he doesn't represent the values of your company.

Jon Heller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Over the last number of years, I've had what I consider shoddy work done by a small local competitor that kept them coming back several times in almost in as many years. These guys are expert at what they do, are honest and use high-quality parts. We take our garage doors for granted until there are problems! I was familiar with a few local service providers but this company came well-recommended. With the ease of my phone, I booked an appt online, received confirmation of my problem(s) and received a call back from one of the co-owners. Given the multiple problems I had going on. I needed a new spring, new cables, new tracking, a new lower rubber seal complete refurbishing, lubrication of my hardware. They utilize the highest quality Titanium cables I've seen. The comparision to what was previously installed was not even close. I was back in business the next day with a quality job well-done!

David Giffin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The young man who repaired my garage door opener could not have been nicer. He explained my options quite clearly and told me how much each would cost. Then he let me decide. He did everything in a reasonable time. I am sure he did a very good job.

Imad Zorob

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Did we meet your expectations? I expected good service and received good service. Did we solve your problem? yes Were the people who represent our company courteous and professional? yes, definitely. Were they helpful? yes Was there anything in our advertising that gave you more confidence (e.g., Quick response, Local, BBB rated)? no. I am still in sticker shock. The cost to replace the springs on the garage door is 3 times what I expected. I was in a bind a had to accept.