Brock O
Average: 5.00 stars
Brock O's Bio:
Peoria, IL
Product:
Technician: Brock O
Decatur, IL
The overall experience was perfect-from the beginning-scheduling my appointment, to getting a call from the technician on ETA and then confirmation from the company with technicians name and a brief bio along with a photo ( great safety feature). Once Brock arrived he listened to my issue and I pointed out the obvious spring break. He explained to me what his next steps would involve. Before the initial repair work began, a thorough inspection was completed. Once the inspection was finished Brock, reviewed his findings with me. Brock, did an excellent job explaining my options, including the associated costs. He was very tidy and informative during the installation of the new items. Now, my choices did cost a little more but it didn’t have to be. We use the garage door as our front door, so you can imagine how often it goes up and down when we both work AND I wanted the quietness. I also wanted the peace of mind the door would work if power was lost so I upgraded to a battery backup garage door opener. The plan is to have new siding and roof replaced in the spring of 2025 so a new garage door was also ordered. The company worked with me on the cost because another new spring will need to be installed with the new door and I am having a new high service spring installed today. I appreciated the help I was given in the added cost-It worked out to where I wasn’t paying for it twice. I would highly recommend the company, PRECISION GARAGE DOOR— request Brock if you can, I will meet Charlie next with the door install-I am positive, I will feel the same about him and his work ethic. Thank you, Tina
- Tina Weakley
Peoria, IL
Would highly recommend this company to anyone. Had a spring support break, leaving the door broken and my vehicle stuck in the garage. Called the number and technician Brock O. showed up a few hours later. He was knowledgeable, professional, and a simply a pleasure to work with. He had all the parts in his truck, and was able to have the spring system replaced just a couple hours later. Thanks Brock!
- Michael Long
Peoria, IL
Brock was very pleasant and knowledgeable service technician. We placed a call this morning and Brock was here with the hour. Garage door fixed and back working the same day. Which was very important for us since our work van are in that garage.
- A&B Hunter Sewer Service
Yates City, IL
Very pleased with the experience. The service man was knowledgeable about your product. He was courteous and professional. Yes, our problem was solved. We were happy that he completed the work in one day. Thanks!
- Mable Tanner
Peoria, IL
Our garage door broke on NYE and Brock came out promptly at 8am on New Years Day. He was knowledgeable and explained the problem and repaired it quickly. He was very professional and up front about pricing.
- Kerrie Quast
Lincoln, IL
Spring on 16ft door failed at 11am Wed. Found Precision that had afternoon availability at 2pm. Took about an hr to change springs. Done by 3pm. Good quick service. Another company couldn't get us in till Mon.
- Robert Green
Table Grove, IL
My fairly new garage door opened, but would not shut. Called Precision , because they had installed the door. Lady I talked to said somebody could be here between 10 and two. Called at 10:50 to let me know he was on his way, arrived about 11;12. Worked in it til about 4pm, got it to open and shut, but states it still isn't right. States I can use it, but his boss will be here Friday to look at it. Service e e as fast and he was very professional.
- Cris Savage
I liked the web presentation, especially the ability to book a flexible time for the tech to come out. Brock was very knowledgeable and went through all my options and pricing. I chose a lift-master belt drive opener with remote keypad as well as quiet roller upgrade. I am very impressed by the great service and the opener performance exceeds my expectation. I certainly recommend Prestige!
- William Kruger