Brock O
Average: 5.00 stars
Brock O's Bio:
Macon, IL
Peoria, IL
One morning as I’m leaving for an appointment, I open my garage door as usual and about halfway up, the coiled tension spring breaks, the door slams shut and my vehicle and I get stuck inside. I can’t get out of my garage without lifting the heavy door from the inside. And once I’m out of my garage, there’s no handle on the outside of the door to lift it back up. I’m now late for my appointment, in my good clothes and scrambling to find a 5-gallon bucket to keep the door propped open until it can be fixed. I now have a theft risk because the door remains unsecured until it’s fixed. So now I’m in a panic to get the garage door fixed as soon as possible. The last company I used went out of business. I search the web and see Precision Garage Door Service. If you’re still reading my review at this point, then you need Precision Garage Door Service and you need them fast! I call them and an actual human being immediately answered the phone. Three hours later, their technician Brock shows up. I tell him I want it fixed properly with top quality parts. I tell him if I happen to have an issue after the fix, I want to make one call and get it resolved by a company who gets back out here quickly and stands behind their work and materials without costing me additional time and cost. Brock sensed my curiosity, opened up his parts van and showed me the (big) difference between entry-level and high-quality replacement parts. Brock had both types of parts in his van. He showed me the difference between cheap cable drums and good quality ones. He showed me why Nylon rollers and powder coated coiled springs are the best quality, quieter and will last much longer. He showed me why more expensive, quality bearings matter and plastic bearings used with steel coiled tension springs have a much shorter lifespan. Just remember these three words: cheap, reliable, durable. If you want cheap and reliable, it will not be the most durable. But if you want the most durable and reliable, then top-quality parts must be used and you will pay more. I’d rather pay more for quality up front, maximize service life, get the support I need quickly whenever I need it and simply move on to other things. I don’t want to go through the same dilemma 10-15 years later. Thank you, Brock and thank you Precision Garage Door Service!
- Jason P.
Springfield, IL
Brock was very professional and curious. Thank you!
- Diane Renken
Springfield, IL
I was looking through Google for a new garage door company because the one I used before was horrible. I chose your company and it was the best decision I've made in a very long time. Brock was my tech and he is absolutely wonderful. If all your employees are as good as him you have everything. All was done with perfection and I am very happy
- Gary Mccallister
Taylorville, IL
Great service from Brock. From setting up the appointment to repairing my door everyone was very helpful, polite and professional. Brock gave us two options and explained them both and got the job done quickly. Thank you all very much for the WOW experience.
- Ron Antonio
East Peoria, IL
Brock was professional and efficient at putting up my new garage door opener. I appreciate all he did.
- Wanda Kensil
Peoria, IL
Same day service and Tech (Brock) was knowledgeable and extremely helpful and friendly. Very satisfied with the service and suggestions provided.
- Jim
Peoria, IL
I liked the web presentation, especially the ability to book a flexible time for the tech to come out. Brock was very knowledgeable and went through all my options and pricing. I chose a lift-master belt drive opener with remote keypad as well as quiet roller upgrade. I am very impressed by the great service and the opener performance exceeds my expectation. I certainly recommend Prestige!
- William Kruger
Service Provided:
Product:
Technician: Brock O
Decatur, IL
The overall experience was perfect-from the beginning-scheduling my appointment, to getting a call from the technician on ETA and then confirmation from the company with technicians name and a brief bio along with a photo ( great safety feature). Once Brock arrived he listened to my issue and I pointed out the obvious spring break. He explained to me what his next steps would involve. Before the initial repair work began, a thorough inspection was completed. Once the inspection was finished Brock, reviewed his findings with me. Brock, did an excellent job explaining my options, including the associated costs. He was very tidy and informative during the installation of the new items. Now, my choices did cost a little more but it didn’t have to be. We use the garage door as our front door, so you can imagine how often it goes up and down when we both work AND I wanted the quietness. I also wanted the peace of mind the door would work if power was lost so I upgraded to a battery backup garage door opener. The plan is to have new siding and roof replaced in the spring of 2025 so a new garage door was also ordered. The company worked with me on the cost because another new spring will need to be installed with the new door and I am having a new high service spring installed today. I appreciated the help I was given in the added cost-It worked out to where I wasn’t paying for it twice. I would highly recommend the company, PRECISION GARAGE DOOR— request Brock if you can, I will meet Charlie next with the door install-I am positive, I will feel the same about him and his work ethic. Thank you, Tina
- Tina Weakley
Peoria, IL
Would highly recommend this company to anyone. Had a spring support break, leaving the door broken and my vehicle stuck in the garage. Called the number and technician Brock O. showed up a few hours later. He was knowledgeable, professional, and a simply a pleasure to work with. He had all the parts in his truck, and was able to have the spring system replaced just a couple hours later. Thanks Brock!
- Michael Long
Peoria, IL
Brock was very pleasant and knowledgeable service technician. We placed a call this morning and Brock was here with the hour. Garage door fixed and back working the same day. Which was very important for us since our work van are in that garage.
- A&B Hunter Sewer Service
Yates City, IL
Very pleased with the experience. The service man was knowledgeable about your product. He was courteous and professional. Yes, our problem was solved. We were happy that he completed the work in one day. Thanks!
- Mable Tanner
Peoria, IL
Our garage door broke on NYE and Brock came out promptly at 8am on New Years Day. He was knowledgeable and explained the problem and repaired it quickly. He was very professional and up front about pricing.
- Kerrie Quast
Lincoln, IL
Spring on 16ft door failed at 11am Wed. Found Precision that had afternoon availability at 2pm. Took about an hr to change springs. Done by 3pm. Good quick service. Another company couldn't get us in till Mon.
- Robert Green
Table Grove, IL
My fairly new garage door opened, but would not shut. Called Precision , because they had installed the door. Lady I talked to said somebody could be here between 10 and two. Called at 10:50 to let me know he was on his way, arrived about 11;12. Worked in it til about 4pm, got it to open and shut, but states it still isn't right. States I can use it, but his boss will be here Friday to look at it. Service e e as fast and he was very professional.
- Cris Savage
Called in the morning and repair technician was here be 3:30. Brock was very professional and polite. Door was repaired quickly and works great. Very satisfied.
- Carl Mcgehee